[Info-vax] Beer Goggles

[Richard Maher]

Hi Jan-Erik,

"Jan-Erik Soderholm" <jan-erik.soderholm at telia.com> wrote in message
news:i34h7d$mat$1 at news.albasani.net...
> On 2010-08-01 19:32, JF Mezei wrote:
>
> > or
> > whether VMS group still has contact with customers to find out what they
> > need.
>
> Yes, they do. Part of the TUD days in Sweden was a visit to a number
> of major Swedish VMS customers.

Customer
    |
    v
I need internet connectivity
SOAP and/or REST look
very interesting.
   |
   v
Prism of HP self-interest
   |
   v
Several customers very
keen on gSPOT and the
Soap Hubris Integration
Toolkit. Asked for many
enhancements! *Also asked
for more web-browsers on
VMS. Maybe Chrome or
Safari*
    |
    v
VMS Management
purse strings.

When I said: -
>11) Make sure to ask a lot of customers about gSPOT at the next bootcamp.
>(Don't write down anything they say, you'll fill that in later)

I should've included TUD days as well.

>
> >
> > It is entirely possible that the development of VMS is being dictated by
> > HP from its contacts with a couple of very large customers.
>
> Seems logical and natural. They who pays the bills sets the rules.
>
> > In the Digital days, customers had a pretty good idea of the process of
> > choosing what features to add etc. With HP, this is an opaque cloud.
>
> Let me guess, in the DEC days, you where amongst the "customers", right ?
> But I've never understood if you are today. And so how do *you*
> know whats "opaque" or not today ? Have you asked any of the "customers" ?
>

Well if I had access to the VMS customer database (whatever happened to that
SPACE listing I used to have :-) then I could cold-call and harass them all
day and distill only possitive outcomes into my report to management on
customer feedback.

I mean who's ever gonna audit it anyway? Even if thos customers do manage to
talk amongst themselves all you have to say is "although there was some
local interest, VMS management's strategic direction lies with industry
standards, trends and blah, blah, blah". Most VMS customers don't point
their VT100s at the internet forums so they're never gonna know any
different.

Cheers Richard Maher