[Info-vax] Problem upgrading to 8.4 on Itanium (from 8.3-1H1)

[Dave]

On Aug 29, 1:34 pm, JF Mezei <jfmezei.spam... at vaxination.ca> wrote:
> >>> >%PCSI-E-WRITEERR, error writing DISK$SYSI64_V84:[VMS$COMMON.]
> >>> >[SYSHLP]HELPLIB.HLB;2
> >>> >-LBR-E-DUPKEY, duplicate key in index
>
> So this is the result of using LIB/INSERT instead of LIB/REPLACE in the
> PCSI script ?
> (or perhaps not doing a SET NOON and then LIB/DELETE to ensure there is
> no module by that name and then LIB/INSERT ?
>
> If they don't name the offending key/module, then this error message is
> worthless.
>
> Consider a site that created its own help module called "chocolate".
> With a new release of VMS, the engineers added the "chocolate" command
> which is totally dfferent than what the site is doing.
>
> Should the insallation procedure simply replace "chocolate" without
> warning ? Should it warn the user and perhaps save the old one ?  Or
> perhaps just say that "chocolate" already exists and the whole VMS
> installation is terminated. (at least the customer would then know what
> key is duplicate and could fix it before proceeding with the install again).

To Brian,
        Its OK, it took your response in the manner that you intended.

To JF,
        I agree with your comments.   My real objections are

         1.    a meaning less message warning me to terminate (or
suffer the
         implied, but unspecified, consequences).
         2.    To subsequently find out that, not only is the issue
(pretty much)
         harmless, but also self-repairing, (at least in the example
presented)
         3.    They already knew about it, but didn't feel that it was
worth
         publicizing.   (I have mail folders full of other HP
"Customer Advisories"
         relating to the windows crap)

        An indication of which module is the issue, would have
helped.

Anyway,  enough of this!!   (I guess I should be grateful that it only
took about 90
minutes to get a response from HP customer support.

Dave.