[Info-vax] Services as a source of revenue

[JF Mezei]

Jojimbo wrote:
> be making more soon.  (not).  And then when HP bought EDS who turned
> out to suck?

Digital had its own customer base to service and when it was the second
largest IT provider after IBM, its customer base needed a lot of servce
and support. Consultancy was icing on the cake and I don't think it was
that big of a business for Digital.

EDS isn't so much about support of systems, it is more about
consultantcy to manage/drive large projects. And when industry don't
have many large projects due to recession, they don't hire firms like
EDS to do them.

>From the HP side, my impression is that despite all the glory around
LaCarly's purchase of Compaq, HP doesn't have a good track record of
leveraging the assets that it buys and properly integrating them.


> I may have all this wrong except that part where Digital/Compaq/HP
> tried to make big money on service and lost billions.  Does any of
> these execs ever get a clue?

IBM is succesful with services business, so the IBM wannabes like HP
want to emulate IBM. But they don't quite get to a point where they are
succesful