[Info-vax] HP online support centre is still a complete joke :-(

[Richard B. Gilbert]

On 3/1/2012 12:00 PM, Dale Dellutri wrote:
> On Wed, 15 Feb 2012 17:59:52 +0000 (UTC), Simon Clubley<clubley at remove_me.eisner.decus.org-earth.ufp>  wrote:
>> I've just spent 20+ minutes typing in a very detailed problem description
>> for a VMS case raised using the HP online support centre.
>
>> After submitting it, I got back a empty form claiming that I had submitted
>> a empty form and all my entered problem description notes were lost. :-(
>
>> A second shorter, but frustrated, submission was successful.
>
>> Also, having to submit a attachment containing potentially sensitive logs
>> via unsecured email, instead of been uploaded over a secure HTTPS session ?
>
>> Are you serious HP ? :-(
>
>> I could understand if the HP online support centre was a very old system,
>> but it's a new system.
>
> I know this is an old thread, but I've just logged a call using the
> web HP Support Center system.  2 problems.
>
> 1 is minor, but, to me, telling.  When you click on submit, the
> message is: "Please wait while we progress your request"
> Progress?  Did they mean Process?
>
> 2: The system is supposed to send an email to you when you
> submit and at any update.  I've entered this problem and it's
> been updated 4 times, and still no email.  And, no, it's not
> in my Spam folder.  This used to work.  Now it doesn't.
>

Well, that's what can happen when you farm stuff out to "Lower Slobovia"
to save money.

I got another example in today's mail: Rite Aid Pharmacy wrote via some 
third or fourth world country and managed to misspell both my first and 
last names and the name of my street.  Should I trust them to fill my 
prescriptions????