[Info-vax] Problem with patch access with support contract.
Jan-Erik Soderholm
jan-erik.soderholm at telia.com
Wed Oct 9 07:05:54 EDT 2013
Ian Miller wrote 2013-10-09 12:30:
> open a support case - you are paying for this access so it should work
>
Done. Status "Received by HP". :-)
This will be interesting...
I noticed that our support agreement says :
HP Software Technical Unlimited Support
- Std Office Hrs Std Office Days
- SW Technical Support
- SW Electronic Support
- Standard Response
but the receipt page after registring the case says:
Case details:
- Operating system/version: VMS
- Product: Media and Documentation <<== ?
Hm...
Jan-Erik.
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