[Info-vax] Problem with patch access with support contract.

Jan-Erik Soderholm jan-erik.soderholm at telia.com
Wed Oct 9 07:05:54 EDT 2013


Ian Miller wrote 2013-10-09 12:30:

> open a support case - you are paying for this access so it should work
>

Done. Status "Received by HP". :-)

This will be interesting...

I noticed that our support agreement says :

HP Software Technical Unlimited Support
- Std Office Hrs Std Office Days
- SW Technical Support
- SW Electronic Support
- Standard Response

but the receipt page after registring the case says:

Case details:
- Operating system/version: VMS
- Product: Media and Documentation  <<== ?

Hm...

Jan-Erik.



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