[Info-vax] Problem with patch access with support contract.

[Jan-Erik Soderholm]

Volker Halle wrote 2013-10-09 13:19:
> Jan-Erik,
>
> in HPSC (HP Support Center) under Download Options - Patch Management
>
> My Patch Privileges
> View my patch Access <<<
>
> If I click on that link, I see the platforms, for which I can download patches.
>
> Volker.
>

Exactly. And on that page it says "No" for OpenVMS.
But our support contract (to which my HP-user is connected)
is clearly for OpenVMS and includes software updates.

Besides, this has worked OK for several years.
Oh well, I'll wait and see what they answer on the case.

The original poster on the WASD mail list also wrote:

 > I checked with the local OpenVMS support team who
 > confirmed a change has been made to the HPSC site and
 > it's more picky about what is a valid support agreement.
 > They also claimed that the problem appears to be restricted
 > to me, themselves(!) and a couple of customers in the USA.

"Local" in that context seems to be "South Australia"...

I'm in Sweden so the abowe is not fully correct, of course. :-)


Regards,
Jan-Erik.