[Info-vax] Problem with patch access with support contract.

[Rich Jordan]

On Wednesday, October 9, 2013 12:09:03 PM UTC-5, Jan-Erik Soderholm wrote:
> Rich Jordan wrote 2013-10-09 18:54:
> 
...
> 
> 
> 
> Arg... I talked to Ken Surplice (HP Product Manager Business
> 
> Critical Systems EMEA) on Monday, he was at the Oracle/VMS
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> forum in Sweden. I should have known this on Monday so
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> that I could have mentioned it directly to him...
> 
> 
> 
> Anyway, according to Ian MIllers post earlier today, it seems
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> to be a "known problem", s� maybe it will be fixed soon...
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> 
> 
> Jan-Erik.

We'll see.  I really tried for a while to get the additional info (SAR or AMP ID) that the software site was demanding and could not find it until today.  AllianceONE referred us to software support, but our SAID is from AllianceONE; we don't have a direct software support contract any more, so it got nowhere.

The patch site was saying for some time that access was changing in October.  I downloaded everything available for our customer and in house systems prior to that, assuming the worst.

We'll give it a few days and see what things look like.  But as of now I expect we won't be re-upping in AllianceONE unless the problems being 'fixed' means AllianceONE company members retain access to OpenVMS software and patches.  Without that the membership is of no value.