[Info-vax] WEENDOZE question

[johnwallace4 at yahoo.co.uk]

On Monday, 5 February 2018 19:39:24 UTC, VAXman-  wrote:
> In article <p5ab9s$2i8$1 at news.albasani.net>, Jan-Erik Soderholm <jan-erik.soderholm at telia.com> writes:
> >Den 2018-02-05 kl. 19:50, skrev VAXman- at SendSpamHere.ORG:
> >> I have a client complaining about something because they use WEENDOZE.  I've
> >> borrowed a WEENDOZE laptop so that I could see their complaint first hand.  I
> >> have a file on a USB stick but I don't know how to find the USB stick when I
> >> plug it in.
> >> 
> >
> >I guess it is a Windows issue and that you have a Windows laptop.
> >If not, you can disregard the following.
> >
> >
> >It should pop-up as an extra disk right under C: (and D: and whatever
> >other disks there are). Have you opened the Windows Explorer and checked?
> 
> Mac and Linus give me desktop icon when a USB drive is inserted. Nonesuch
> with WEENDOZE.
> 
> 
> >Depending on how the laptop has been setup, and what OS version it has,
> >you might also get an automatic popup asking what you'd like to do
> >with the USB stick. There should be one option to simply open up
> >a Windows Explorer window pointing to the stick.
> >
> >But then, I do not see how you should be able to "see their complaint"
> >from an USB memory stick? Have they written some documentation about it
> >that is stored on the memory stick?
> 
> The complaint is that data I'm writing, which looks good when using OSX
> or Linux displays oddly on WEENDOZE.
> 
> 
> 
> >And finaly, entering "how to see a usb memory stick windows" in Google
> >gave a over 3 million hits. It would surprice me if not one of the
> >first entries in the list would give you some hint also...
> 
> I did and most mention Explorer.  However, beyond a normal URL, I don't
> understand how to specify a USB device and it would seem I'd need its
> path regardless.
> -- 
> VAXman- A Bored Certified VMS Kernel Mode Hacker    VAXman(at)TMESIS(dot)ORG
> 
> I speak to machines with the voice of humanity.

"data I'm writing, which looks good when using OSX
or Linux displays oddly on WEENDOZE."

It might help to know what application is being used 
to read this data, both on Windows and elsewhere. 
But you're not getting that far on this borrowed box, 
given that you apparently can't see the USBstick and 
its filesystem. 

You've got a laptop you and your audience here are 
not familiar with.

Your unfamiliar laptop is running a GUI-centric OS whose
look and feel varies massively from version to version,
and invisible-to-you (and us) customer-specific 
configuration details may also affect its behaviour. 
E.g. in a corporate environment it is quite possible 
that USB storage (or even USB slots in general) are 
deliberately disabled as a 'security' measure, in 
which case whatever anyone here suggests may be a 
pointless waste of time.

Your audience doesn't know what OS version(s), and 
what application version(s), and specific 
configuration settings, are in this picture, and 
can't currently see what you see. 

The turnround time here on suggestions and responses 
here is likely to be less than ideal, even if the 
intent is good.

Have you considered trying an alternative tactic, using
people skilled in the craft of remote assistance in the
world of Windows? Has whoever provided the laptop got 
sufficient knowledge to describe how it can be remotely 
accessed, using something like some flavour of VNC, 
or TeamViewer, or even Windows own remote help 
equivalent (varies by version).

Alternatively, try the 'old skool' troubleshooting
methods. E.g. put a known good USB stick, with a known
filesystem (FAT32?) on it, into the laptop. Report what 
happens. Even if nothing visible happens, it does not 
necessarily indicate failure, it may just indicate 
that the laptop is configured to not do the 21st 
century equivalent of Autoplay/autorun. (There are
more stages to this route than I have time to describe
right now right here).

Probably more questions than answers.

Welcome to the 'modern' world of commodity desktop IT 
support. Best of luck.