[Info-vax] Ask the Wizard archives?

[Arne Vajhøj]

On 5/23/2019 6:43 AM, Mark Daniel wrote:
> On 23/5/19 4:54 pm, Marc Van Dyck wrote:
> 8< snip 8<
>> VSI lately published a "VMS Software Inc. OpenVMS Customer Technical
>> Support Bulletin" that contained the following text :
>>
>> _________________________________________
>> Knowledge Management Repository
>> A searchable indexed Knowledge Management repository of HPE and VSI
>> knowledge is currently under construction. Access to the knowledge
>> database access will be available to VSI direct support customers in Q3
>> 2019. Hundreds of articles from VSI and HPE will be available at launch
>> in Q3. There are over 18000 additional articles loaded that require
>> vetting and will be available in the knowledge base over time.
>> _________________________________________
> 
> Interesting business model.  Seems almost everyone else in the 
> online-age makes (perhaps non-NDA) information available gratis.  We all 
> understand that VSI is over-time and probably over-budget but it's 
> difficult to imagine there's any money (even indirectly) in the likes of 
> "Ask the Wiz" reboots.  Or have I misunderstood "VSI direct support 
> customers"?

I believe VSI is adopting the Redhat business model.

This is actually part of the Redhat business model.

Some information is free - some is for the customers paying for
support.

Arne