[Info-vax] Writer advice requested

[AEF]

On Nov 10, 10:57 pm, AEF <spamsink2... at yahoo.com> wrote:

[...]

> Several months ago I had a wrap problem with a chat session with
> Comcast.  The tech's lines didn't wrap! I couldn't read anything past
> the right border of the chat window without horizontal scrolling! I
> asked him to press the Return key once in a while but he didn't, even
> after repeated requests and explanations. Where was QA, and what were
> they on?
>
> I am posting this chat under separate cover as it's a little long
> (well, it has lots of blank separator-lines). I replaced the person's
> name with "<tech person>" and edited out the irrelevant parts. I swear
> I did not make this up! See my next post for the dialog. If you liked
> the Word Perfect 'Tell them "You're too stupid to use a computer"'
> hoax, you like this one, except mine is bona fide.

Again, I am not making this up. Enjoy.


<tech person>(Wed Jun 30 2010 20:42:23 GMT-0400 (EST))>

Hello Guest_, Thank you for contacting Comcast Live Chat Support. My
name is <tech person>. Please give me one moment to review your
information.


<tech person>(Wed Jun 30 2010 20:42:33 GMT-0400 (EST))>

It is a pleasure to have you on chat! First of all, I apologize for
whatever inconvenience the issue has caused you but I'll be more than
happy to resolve it for you. I hope you haven't waited so long to be
assisted. How's your day so far?


Guest_(Wed Jun 30 2010 20:43:01 GMT-0400 (EST))>

the text isn't wrapping. I have to move the scroll bar back and forth
and back and forth. Is there some way to make this wrap?


<tech person>(Wed Jun 30 2010 20:44:20 GMT-0400 (EST))>

I apologize for that one, however, as of the moment, our network
technicians are still working on it to have a text wrapping feature
for the chat option.


<tech person>(Wed Jun 30 2010 20:44:28 GMT-0400 (EST))>

I understand that you wanted to have your log ins.


[...]

Guest_(Wed Jun 30 2010 20:44:49 GMT-0400 (EST))>

Idea!


Guest_(Wed Jun 30 2010 20:44:58 GMT-0400 (EST))>

press return before the line gets too long.


[...]

<tech person>(Wed Jun 30 2010 20:46:18 GMT-0400 (EST))>

May I please ask for the account holder's full name, phone number on
the account and full service address.


Guest_(Wed Jun 30 2010 20:47:01 GMT-0400 (EST))>

Yes (please press return earlier inthe line! Coming...


[...]

<tech person>(Wed Jun 30 2010 20:47:38 GMT-0400 (EST))>

I would like to set your expectations that due to the recent Comcast
system update, there is a need for you to use your Comcast email
account's username and password to view both your Comcast email
account and your online bill too. Don't worry, I am very much willing
to provide it to you.


<tech person>(Wed Jun 30 2010 20:47:45 GMT-0400 (EST))>

I will be glad to provide you with your Comcast username/Email since
it has already been set up when your internet service was installed.
Now, for the password, since we do not keep it for security reasons, I
can reset it and provide you with a randomly generated one. Do not
worry about changing it because you would be able to change it to your
preferred password once you are able to log in.


<tech person>(Wed Jun 30 2010 20:47:51 GMT-0400 (EST))>

Will that be okay with you?


Guest_(Wed Jun 30 2010 20:48:21 GMT-0400 (EST))>

Can you PLEASE press Return earlier in the line?


<tech person>(Wed Jun 30 2010 20:49:11 GMT-0400 (EST))>

I apologize but, the option you have mentioned is not available on my
end.


Guest_(Wed Jun 30 2010 20:49:24 GMT-0400 (EST))>

You don't have a Return key?


Guest_(Wed Jun 30 2010 20:50:33 GMT-0400 (EST))>

Yes. Testing long line wrap. asdf zxcv asdf zxcvsspoh apsoh


Guest_(Wed Jun 30 2010 20:50:35 GMT-0400 (EST))>

s a;s a;s asfgqfgq


Guest_(Wed Jun 30 2010 20:50:48 GMT-0400 (EST))>

Can you click send when the line reaches the limit? I press


<tech person>(Wed Jun 30 2010 20:50:51 GMT-0400 (EST))>

I apologize but we are using a different software and program for this
chat session.


Guest_(Wed Jun 30 2010 20:50:57 GMT-0400 (EST))>

Return and it works find. Whatever you press or click to


Guest_(Wed Jun 30 2010 20:51:04 GMT-0400 (EST))>

send, use that. thanks.


Guest_(Wed Jun 30 2010 20:51:48 GMT-0400 (EST))>

So type the first ten words, then click Send. Then


Guest_(Wed Jun 30 2010 20:52:01 GMT-0400 (EST))>

type the next ten words. then click Send. It's really,


Guest_(Wed Jun 30 2010 20:52:14 GMT-0400 (EST))>

really difficult for me to scroll back and forth to read this.


<tech person>(Wed Jun 30 2010 20:52:23 GMT-0400 (EST))>


[...]


I don't recall for sure, but I think this person never caught on.

Again,I am not making this up!

AEF