[Info-vax] HP online support centre is still a complete joke :-(

[Paul Sture]

On Tue, 28 Feb 2012 23:59:40 +0000, Simon Clubley wrote:

> On 2012-02-28, Rod <rregier at dymaxion.ca> wrote:
>> I've had similar experiences with online submissions of OpenVMS bug
>> reports.
>>
>> Having been stung, I now know that it is *critical* to compose the
>> message text elsewhere, copy and paste it into the submission box and
>> immediately submit it.  To proceed otherwise is to have the submission
>> page timeout, or leave me stranded when the submission page fails in
>> some other non-recoverabe way.
>>
>>
> It's a lesson you only have to learn once.
> 
> If it is a timeout issue, then it should be something sensible like
> several hours. Even better would be a system architecture which does not
> silently dump the data you have just uploaded, no matter how long it's
> been since you requested the submit a new case page.

Indeed it is a lesson you only have to learn once.  We found this one out 
when we moved from Lotus Notes to Outlook a decade or so ago. We had got 
used to recording things like software installations as they were 
happening in Lotus Notes, so that once done, you could just hit send.  

Outlook had some kind of timeout though and you lost the lot if you 
exceeded an hour. Needless to say, some jobs did last longer than an 
hour, and we found out the hard way.



-- 
Paul Sture