[Info-vax] HP online support centre is still a complete joke :-(

[Dale Dellutri]

On Wed, 15 Feb 2012 17:59:52 +0000 (UTC), Simon Clubley <clubley at remove_me.eisner.decus.org-earth.ufp> wrote:
> I've just spent 20+ minutes typing in a very detailed problem description
> for a VMS case raised using the HP online support centre.

> After submitting it, I got back a empty form claiming that I had submitted
> a empty form and all my entered problem description notes were lost. :-(

> A second shorter, but frustrated, submission was successful.

> Also, having to submit a attachment containing potentially sensitive logs
> via unsecured email, instead of been uploaded over a secure HTTPS session ?

> Are you serious HP ? :-(

> I could understand if the HP online support centre was a very old system,
> but it's a new system.

I know this is an old thread, but I've just logged a call using the
web HP Support Center system.  2 problems.

1 is minor, but, to me, telling.  When you click on submit, the
message is: "Please wait while we progress your request"
Progress?  Did they mean Process?

2: The system is supposed to send an email to you when you
submit and at any update.  I've entered this problem and it's
been updated 4 times, and still no email.  And, no, it's not
in my Spam folder.  This used to work.  Now it doesn't.

-- 
Dale Dellutri <ddelQQQlutr at panQQQix.com> (lose the Q's)