[Info-vax] Maybe a bit OT, maybe not.. in any case an interesting article

[David Froble]

Paul Sture wrote:
> On Tue, 15 May 2012 12:04:59 -0400, David Froble wrote:
> 
>> VAXman- @SendSpamHere.ORG wrote:
>>
>>> The majority of consumers are morons.
>>>
>>>
>> I see you've forgotten the 2 rules of business ...
>>
>> 1) The customer is always right
>> 2) When the customer is wrong, refer to rule #1
> 
> Except when the customer either costs more money to support than you make 
> from them, or continually moans about your service.
> 
> Sometimes the customer _is_ wrong and your best course of action is to 
> persuade them to go elsewhere.
> 

As long as the money is going in the correct direction, I just smile on my way to the bank.

It's been a hard 2-part lesson, but I've learned it.

1) The customers will be wrong
2) The worst thing you can do is try to change a mind that doesn't want to be changed

It ain't perfect, but it's reality