[Info-vax] Positive experience with support

[abrsvc]

All to often what we see posted here are complaints of one form or another about HP support. I would like to buck that trend by providing a summary of a recent experience. This morning, I realized that my licenses had expired for my I64 box. I utilized the "new" way of requesting licenses and found to my amazement a response within an hour. While I would not expect that to happen all the time, it was a welcome email with the new license files. Trying to apply them, I ran into an error and replied to the initial notification indicating the error received. A few Emails traversed the wire. A few hours later, a new license file was received. This one works as expected. Cudos to John Egolf both for providing the initial files with such a quick turnaround as well as for the quick fix. Thanks, Dan