[Info-vax] Positive experience with support

[Jan-Erik Soderholm]

abrsvc wrote 2013-02-06 19:13:
> All to often what we see posted here are complaints of one form or
> another about HP support. I would like to buck that trend by providing a
> summary of a recent experience. This morning, I realized that my
> licenses had expired for my I64 box. I utilized the "new" way of
> requesting licenses and found to my amazement a response within an hour.
> While I would not expect that to happen all the time, it was a welcome
> email with the new license files. Trying to apply them, I ran into an
> error and replied to the initial notification indicating the error
> received. A few Emails traversed the wire. A few hours later, a new
> license file was received. This one works as expected. Cudos to John
> Egolf both for providing the initial files with such a quick turnaround
> as well as for the quick fix. Thanks, Dan
>

Was this "real" or hobbyist licenses ?