[Info-vax] Positive experience with support

[Joukj]

abrsvc wrote:
> All to often what we see posted here are complaints of one form or another about HP support. I would like to buck that trend 
 >by providing a summary of a recent experience. This morning, I 
realized that my licenses had expired for my I64 box. I utilized the
 >"new" way of requesting licenses and found to my amazement a response 
within an hour. While I would not expect that to happen all the
 >time, it was a welcome email with the new license files. Trying to 
apply them, I ran into an error and replied to the initial
 >notification indicating the error received. A few Emails traversed the 
wire. A few hours later, a new license file was received. This
 >one works as expected. Cudos to John Egolf both for providing the 
initial files with such a quick turnaround as well as for the quick
 >fix. Thanks, Dan
As usual John is the good guy at HP.

                   Jouk