[Info-vax] Positive experience with support

[Arne Vajhøj]

On 2/6/2013 1:13 PM, abrsvc wrote:
> All to often what we see posted here are complaints of one form or
> another about HP support. I would like to buck that trend by
> providing a summary of a recent experience. This morning, I realized
> that my licenses had expired for my I64 box. I utilized the "new" way
> of requesting licenses and found to my amazement a response within an
> hour. While I would not expect that to happen all the time, it was a
> welcome email with the new license files. Trying to apply them, I ran
> into an error and replied to the initial notification indicating the
> error received. A few Emails traversed the wire. A few hours later, a
> new license file was received. This one works as expected. Cudos to
> John Egolf both for providing the initial files with such a quick
> turnaround as well as for the quick fix. Thanks, Dan

I somehow suspect that the Hobbyist program is approved and
forgotten by senior management in HP and now entirely run at
lower levels in HP by people that care and without interference
from above.

And it works great.

:-)

Arne