[Info-vax] Positive experience with support

[Hans Vlems]

On 6 feb, 19:13, abrsvc <dansabrservi... at yahoo.com> wrote:
> All to often what we see posted here are complaints of one form or another about HP support. I would like to buck that trend by providing a summary of a recent experience. This morning, I realized that my licenses had expired for my I64 box. I utilized the "new" way of requesting licenses and found to my amazement a response within an hour. While I would not expect that to happen all the time, it was a welcome email with the new license files. Trying to apply them, I ran into an error and replied to the initial notification indicating the error received. A few Emails traversed the wire. A few hours later, a new license file was received. This one works as expected. Cudos to John Egolf both for providing the initial files with such a quick turnaround as well as for the quick fix. Thanks, Dan
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Over the past two years (18 months?) I had the same experience with
John Egolf. That guy is fast. Every hour of the day.
I think there are actualy five people working a shift and they emulate
a "John Egolf". It's either that or John never seems to sleep for more
than 30 minutes a day or so.
I realise that I'm a hobbyist, i.e. non-paying VMS user and given the
support the current hobbyist program is providing, well I'm a
satisfied "customer".

Hans