[Info-vax] Problem with patch access with support contract.

[Simon Clubley]

On 2013-10-09, Volker Halle <volker_halle at hotmail.com> wrote:
> Jan-Erik,
>
> in HPSC (HP Support Center) under Download Options - Patch Management
>
> My Patch Privileges
> View my patch Access <<<
>
> If I click on that link, I see the platforms, for which I can download patches.
>

Well I can't, and all my VMS support contracts are listed correctly.

See the (mangled) screen dump in my other posting.

When I try searching for, say, the RMS patches anyway by entering RMS in
"Find a specific patch", I get the following:

|Access denied
|
|Access to this functionality requires an active support agreement covering the OpenVMS operating system.
|
|For more information about Contract or Warranty coverage, or to learn how to access this data, see My Patch Privileges.

Looks like someone has really messed up at HP.

Simon.

-- 
Simon Clubley, clubley at remove_me.eisner.decus.org-Earth.UFP
Microsoft: Bringing you 1980s technology to a 21st century world