[Info-vax] Problem with patch access with support contract.

[Richard B. Gilbert]

On 10/9/2013 7:38 AM, Simon Clubley wrote:
> On 2013-10-09, Volker Halle <volker_halle at hotmail.com> wrote:
>> Jan-Erik,
>>
>> in HPSC (HP Support Center) under Download Options - Patch Management
>>
>> My Patch Privileges
>> View my patch Access <<<
>>
>> If I click on that link, I see the platforms, for which I can download patches.
>>
>
> Well I can't, and all my VMS support contracts are listed correctly.
>
> See the (mangled) screen dump in my other posting.
>
> When I try searching for, say, the RMS patches anyway by entering RMS in
> "Find a specific patch", I get the following:
>
> |Access denied
> |
> |Access to this functionality requires an active support agreement covering the OpenVMS operating system.
> |
> |For more information about Contract or Warranty coverage, or to learn how to access this data, see My Patch Privileges.
>
> Looks like someone has really messed up at HP.
>
> Simon.
>

It has been like that for DEC, Compaq, H-P, etc, ever since I first 
encountered DEC.

Good luck.  You will need it!