[Info-vax] Problem with patch access with support contract.

[Simon Clubley]

On 2013-10-09, Jan-Erik Soderholm <jan-erik.soderholm at telia.com> wrote:
> Ian Miller wrote 2013-10-09 12:30:
>
>> open a support case - you are paying for this access so it should work
>>
>
> Done. Status "Received by HP". :-)
>
> This will be interesting...
>

This time, _you_ are the one who gets to run the HP support maze. :-)

> I noticed that our support agreement says :
>
> HP Software Technical Unlimited Support
> - Std Office Hrs Std Office Days
> - SW Technical Support
> - SW Electronic Support
> - Standard Response
>
> but the receipt page after registring the case says:
>
> Case details:
> - Operating system/version: VMS
> - Product: Media and Documentation  <<== ?
>

Unfortunately, that's normal. Add either a :-) or :-( depending on
your frame of mind.

They have also screwed up my access as well:

|Current Patch Access: HP Customer
|You have access to the following patches based on one or more support agreements in your profile.
|
|Platform 	Description 	Patch access
|HP-UX 	Patches, patch bundles, standard depots, patch analysis for the HP-UX operating system 	No Requires contract
|Tru64 UNIX 	SPRs and update kits for the Tru64 operating system 	No Requires contract
|OpenVMS 	Patches for the OpenVMS operating system 	No Requires contract
|Other platforms 	Patches for Linux, Windows and other operating systems 	Yes

Clicking on the contract link confirms that all my linked VMS support
agreements are listed and valid through to 31-Dec-2013.

I wonder if all VMS customers have had their patch access turned off ?

(With myself confirming this, that makes 3 out 3 customers confirmed as
experiencing this problem.)

After this week, I'm away for a couple of weeks so I don't want to start
a support call and have to give it to someone else to have to handle.
If it's still a issue after this, I will also log a call, but in the
meantime feel free to tell HP this VMS customer also has the issue.

Simon.

-- 
Simon Clubley, clubley at remove_me.eisner.decus.org-Earth.UFP
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