[Info-vax] Problem with patch access with support contract.

[Jan-Erik Soderholm]

Update.

Got an reply from:

 > nnn nnn
 > EMEA HP OpenVMS Software Support
 > GSD CSC CoE - HP Technology Services - Global Competency Center
 > Hewlett-Packard Company - The Netherlands

He asked me to contect the "HPSC support team" instead.
(I have registerad a note there before the support case...)

I replied that I thought that they (the group above) realy
should put some attaention into this, since it seems to
be a probem for many VMS customers all over the world.

I also wrote that *I* have done my part (registring a support
case with HP) and that any internal routing between groups
of course has to be done within HP, not by me...


Jan-Erik.





  "Jan-Erik Soderholm wrote 2013-10-09 13:05:
> Ian Miller wrote 2013-10-09 12:30:
>
>> open a support case - you are paying for this access so it should work
>>
>
> Done. Status "Received by HP". :-)
>
> This will be interesting...
>
> I noticed that our support agreement says :
>
> HP Software Technical Unlimited Support
> - Std Office Hrs Std Office Days
> - SW Technical Support
> - SW Electronic Support
> - Standard Response
>
> but the receipt page after registring the case says:
>
> Case details:
> - Operating system/version: VMS
> - Product: Media and Documentation  <<== ?
>
> Hm...
>
> Jan-Erik.