[Info-vax] Problem with patch access with support contract.

Simon Clubley clubley at remove_me.eisner.decus.org-Earth.UFP
Wed Oct 9 07:54:59 EDT 2013


On 2013-10-09, Jan-Erik Soderholm <jan-erik.soderholm at telia.com> wrote:
> Update.
>
> Got an reply from:
>
> > nnn nnn
> > EMEA HP OpenVMS Software Support
> > GSD CSC CoE - HP Technology Services - Global Competency Center
> > Hewlett-Packard Company - The Netherlands
>
> He asked me to contect the "HPSC support team" instead.
> (I have registerad a note there before the support case...)
>
> I replied that I thought that they (the group above) realy
> should put some attaention into this, since it seems to
> be a probem for many VMS customers all over the world.
>
> I also wrote that *I* have done my part (registring a support
> case with HP) and that any internal routing between groups
> of course has to be done within HP, not by me...
>

Do you know who your contract administrator is within HP ?

Given this response, that may be a good starting point.

Simon.

-- 
Simon Clubley, clubley at remove_me.eisner.decus.org-Earth.UFP
Microsoft: Bringing you 1980s technology to a 21st century world



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