[Info-vax] Problem with patch access with support contract.

[Jan-Erik Soderholm]

Simon Clubley wrote 2013-10-09 13:54:
> On 2013-10-09, Jan-Erik Soderholm <jan-erik.soderholm at telia.com> wrote:
>> Update.
>>
>> Got an reply from:
>>
>>> nnn nnn
>>> EMEA HP OpenVMS Software Support
>>> GSD CSC CoE - HP Technology Services - Global Competency Center
>>> Hewlett-Packard Company - The Netherlands
>>
>> He asked me to contect the "HPSC support team" instead.
>> (I have registerad a note there before the support case...)
>>
>> I replied that I thought that they (the group above) realy
>> should put some attaention into this, since it seems to
>> be a probem for many VMS customers all over the world.
>>
>> I also wrote that *I* have done my part (registring a support
>> case with HP) and that any internal routing between groups
>> of course has to be done within HP, not by me...
>>
>
> Do you know who your contract administrator is within HP ?
>
> Given this response, that may be a good starting point.
>
> Simon.
>

I guess it is someone at HP/Sweden. These contracts was active
before I was enganged at this site/customer.

If someone else contacts HP, feel free to reference my
Case ID: 4646310510.

It's is not critical for me rigth now, so I'll just wait
for HP to come back.

Jan-Erik