[Info-vax] Problem with patch access with support contract.

[VAXman- at SendSpamHere.ORG]

In article <l33foq$jd$1 at news.albasani.net>, Jan-Erik Soderholm <jan-erik.soderholm at telia.com> writes:
>Update.
>
>Got an reply from:
>
> > nnn nnn
> > EMEA HP OpenVMS Software Support
> > GSD CSC CoE - HP Technology Services - Global Competency Center
> > Hewlett-Packard Company - The Netherlands
>
>He asked me to contect the "HPSC support team" instead.
>(I have registerad a note there before the support case...)
>
>I replied that I thought that they (the group above) realy
>should put some attaention into this, since it seems to
>be a probem for many VMS customers all over the world.
>
>I also wrote that *I* have done my part (registring a support
>case with HP) and that any internal routing between groups
>of course has to be done within HP, not by me...
>
>
>Jan-Erik.
>
>
>
>
>
>  "Jan-Erik Soderholm wrote 2013-10-09 13:05:
>> Ian Miller wrote 2013-10-09 12:30:
>>
>>> open a support case - you are paying for this access so it should work
>>>
>>
>> Done. Status "Received by HP". :-)
>>
>> This will be interesting...
>>
>> I noticed that our support agreement says :
>>
>> HP Software Technical Unlimited Support
>> - Std Office Hrs Std Office Days
>> - SW Technical Support
>> - SW Electronic Support
>> - Standard Response
>>
>> but the receipt page after registring the case says:
>>
>> Case details:
>> - Operating system/version: VMS
>> - Product: Media and Documentation  <<== ?
>>
>> Hm...
>>
>> Jan-Erik.

HOPELESSLY PATHETIC.

Those of us who provide the applications and utilities for OpenVMS, and who
have done so through decades of DSPP/CSA/DSPP/AllianceOne/Name-of-the-Week,
and who were granted Patch access through an AllianceOne SAID can no longer
obtain these patches to keep our products updated/in-sync with patches that
HP is distributing to our _mutual_ customers.

Hopelessly Pathetic successfully poisoning the eco-system supporting Vernon.
It won't be long now before Vernon is seen floating belly up in the waters.  

Time to invest in the Tofu-dog cart I'll be pushing along the NJ boardwalk.
If you visit the New Jersey shore, come and look for me under the VMS sign:
Virtual Meat Sausages(tm).  Also, apropos title for how Hopelessly Pathetic
views its VMS customers and partnets.

-- 
VAXman- A Bored Certified VMS Kernel Mode Hacker    VAXman(at)TMESIS(dot)ORG

Well I speak to machines with the voice of humanity.