[Info-vax] Problem with patch access with support contract.

[Keith Cayemberg]

On Thursday, October 10, 2013 10:04:54 AM UTC+2, Joukj wrote:
> Jan-Erik Soderholm wrote:
> 
> > Jan-Erik Soderholm wrote 2013-10-09 12:07:
> 
> >> Hi.
> 
> >>
> 
> >> There was a note on the WASD maillist earlier today
> 
> >> that the patch access had problems...
> 
> > 
> 
> > [snip]
> 
> > 
> 
> > Patch/support access is now restored.
> 
> > 
> 
> > Jan-Erik.
> 
> You were not the only one.
> 
> I logged a call on Monday and Wednesday morning access was restored.
> 
> 
> 
> HP messed things up apparently. (and not for the first time : Over the 
> 
> last 2 years they had to reset mu pass-port acount at least 5 times to 
> 
> restore the access!!!)
> 
> 
> 
>                 Jouk

That sounds like they are just correcting your access rights, then some other part of HP, having not been updated about your SAID rights, is periodically reviewing the access rights, and spotting your SAID as having no access rights and then removing them again. If true, then it will be only a matter of time before you need to make another support request. It might be wise to actively question them whether this scenario is a possibility.

Cheers!

Keith Cayemberg