[Info-vax] Problem with patch access with support contract.

[Jan-Erik Soderholm]

Paul Sture wrote 2013-10-10 16:01:
> In article <891ebee8-c461-4197-a44a-03733dd1aa57 at googlegroups.com>,
>   Ian Miller <gxys at uk2.net> wrote:
>
>> Note Hanlon's razor
>
> I quite like the version attributed to Einstein:
>
> <http://en.wikipedia.org/wiki/Hanlon%27s_razor#Similar_quotations>
>
> ----
> "Heinlein's Razor" has since been defined as variations on "Never
> attribute to malice that which can be adequately explained by stupidity,
> but don't rule out malice". This quotation is attributed to Albert
> Einstein in Peter W. Singer's 2009 book Wired for War.
> ----
>

Got an update on my suppport case against HPSC:


---------------------------------------------------------------
Hello,

We apologize for any inconvenience that this may have caused. It
occurred after the implementation of a new service feature, the
ICM Administration tool.

Sometimes the significant data transfer that occurs during
implementation of new tools provokes the appearance of a backlog
of unprocessed events which disrupts the coordination between
some of the databases and therefore the performance of the
service features.

Measures have been taken in order to prevent this happening again.
I also logged a business enhancement request asking if it would
be possible to display this type of information on the HPSC Home
page so that it can be visible for all HPSC users.

The business enhancement request will be reviewed by the
respective feature leads in order to determine if this
additional functionality can be implemented on the HPSC Web
page and consecutively integrated into the portal during the
release of any future updates or fixes.

After submitting the improvement request the feature’s lead will
receive an email alert that a new  enhancement request has been
submitted for their area. He will then evaluate and prioritize
the request for a future update. As submitters we will also
receive updates as the request moves through the lifecycle
for approval therefore will be able to keep you informed of
its progress.

Once again we apologize for any inconvenience that this may have caused.

Please do contact us if you have any further questions or concerns.

Kind regards,

Radostín

EMEA Web Services Usage Support Team
---------------------------------------------------------------

Well, quite a bit more information then expected... :-)

Jan-Erik