[Info-vax] Problem with patch access with support contract.
JF Mezei
jfmezei.spamnot at vaxination.ca
Thu Oct 10 15:09:28 EDT 2013
On 13-10-10 10:51, Jan-Erik Soderholm wrote:
> After submitting the improvement request the feature’s lead will
> receive an email alert that a new enhancement request has been
> submitted for their area. He will then evaluate and prioritize
> the request for a future update. As submitters we will also
> receive updates as the request moves through the lifecycle
> for approval therefore will be able to keep you informed of
> its progress.
Translation: "we filled an internal improvement request form and hope
someone reads it, and then assigns some priority to it and that it may
hopefully one day get done".
It should have been "As this problem affected a large number of
customers, it has been escalated to ensure that future changes do not
impact customers"
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