[Info-vax] Problem with patch access with support contract.

[David Froble]

Jan-Erik Soderholm wrote:
> JF Mezei wrote 2013-10-10 21:09:
>> On 13-10-10 10:51, Jan-Erik Soderholm wrote:
>>
>>> After submitting the improvement request the feature’s lead will
>>> receive an email alert that a new  enhancement request has been
>>> submitted for their area. He will then evaluate and prioritize
>>> the request for a future update. As submitters we will also
>>> receive updates as the request moves through the lifecycle
>>> for approval therefore will be able to keep you informed of
>>> its progress.
>>
>>
>> Translation:  "we filled an internal improvement request form and hope
>> someone reads it, and then assigns some priority to it and that it may
>> hopefully one day get done".
>>
>> It should have been "As this problem affected a large number of
>> customers, it has been escalated to ensure that future changes do not
>> impact customers"
>>
> 
> To be fair, it was not a major problem. Any critical patches (if
> that was what you was looking for) could be got in other ways.
> 
> Some here just can't put things in proper perspective (as usual).
> 
> It would be highly unprofessional *not* to "evaluate and prioritize".
> 
> 
> Jan-Erik.
> 
> 

But, there are other evaluations.  When an entity is too incompetent to 
do even the simplest things, you need to consider how much you could 
count on said entity when you really need them ....