[Info-vax] rx2800i2 sales/support window changes

[David Froble]

Keith Parris wrote:
> On 2/14/2014 9:10 PM, David Froble wrote:
>> Keith Parris wrote:
>>> On the software side, Mature Product Support without Sustaining
>>> Engineering is now committed through at least 2025 for OpenVMS 8.4 on
>>> Integrity.
>>
>> Just what does that mean?  If you don't have the engineering to address
>> a problem, then, it seems to me you're saying, "we'll take your money,
>> but we won't fix any problems that come up".
>>
>> So, when engineering is shut down, just what does a customer get for his
>> support dollars?
> 
> Continued access to all the fixes developed before, in case you run into 
> a problem for the first time.

So, I get all these one time, and have them available.

> Continued access to symptom/solution 
> databases and technical articles.

Which I download one time, and have them.

> Continued access to OpenVMS technical 
> experts via telephone / chat / e-mail for assistance with problems. This 
> might include development of workarounds when there are no more fixes 
> available. It could also include help with performance issues. It 
> includes on-site support if necessary in extreme / critical cases by 
> folks such as myself and other members of my team.

None of which I've used more than 2-4 times, and if nothing is changing, 
I doubt I'd need again.

> Note that this would start no earlier than 2021 (for OpenVMS 8.4 on 
> Integrity). The OpenVMS Software Support Chart at 
> http://h71000.www7.hp.com/openvms/openvms_supportchart.html has the 
> details.

Why do I feel that I'm buying an empty box ???