[Info-vax] rx2800i2 sales/support window changes

[Keith Parris]

On 2/14/2014 9:10 PM, David Froble wrote:
> Keith Parris wrote:
>> On the software side, Mature Product Support without Sustaining
>> Engineering is now committed through at least 2025 for OpenVMS 8.4 on
>> Integrity.
>
> Just what does that mean?  If you don't have the engineering to address
> a problem, then, it seems to me you're saying, "we'll take your money,
> but we won't fix any problems that come up".
>
> So, when engineering is shut down, just what does a customer get for his
> support dollars?

Continued access to all the fixes developed before, in case you run into 
a problem for the first time. Continued access to symptom/solution 
databases and technical articles. Continued access to OpenVMS technical 
experts via telephone / chat / e-mail for assistance with problems. This 
might include development of workarounds when there are no more fixes 
available. It could also include help with performance issues. It 
includes on-site support if necessary in extreme / critical cases by 
folks such as myself and other members of my team.

Note that this would start no earlier than 2021 (for OpenVMS 8.4 on 
Integrity). The OpenVMS Software Support Chart at 
http://h71000.www7.hp.com/openvms/openvms_supportchart.html has the details.