[Info-vax] Alliance1 and HPSC patch management access problems today, anyone else having issues?

[Neil Rieck]

On Friday, September 19, 2014 7:08:20 AM UTC-4, Neil Rieck wrote:
> On Thursday, September 18, 2014 1:58:27 PM UTC-4, Rich Jordan wrote:
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> > I was updating my patch lists (Alliance1 member access) and initially had  multiple browsers complain about proxy errors at the remote, or that the site was performing a redirect loop (IE11, FF32, and current Safari on Mac).  Then got connected to the HPSC patch management successfully, did one search, selected a few patches, then on subsequent search attempts got:
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> > Authorization service failure
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> > An unrecoverable error occurred while attempting to use the authorization service. Please select the Patch Management link and start again.
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> > patch-30036
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> > I'm assuming its HP again (not unusual) but would appreciate confirmation.
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> > The Alliance1 login for PAK access is still giving me either long hangs or the illegal redirection error.
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> > Rich
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> Yep, I was unable to access the patch site (could authenticate but could not search/browse OpenVMS patches) all day Wednesday (I first tried accessing the site at 10:00 EST). Access was intermittent Thursday morning.
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> Neil Rieck
> Kitchener / Waterloo / Cambridge,
> Ontario, Canada.
> http://www3.sympatico.ca/n.rieck/

I normally access Patch Maintenance thru my employer's firewall so I never know were the fault lies. Today (Saturday) I attempted to a access Patch Maintenance from home with two different browsers (IE11 and FF32) but ended up with the same results:

1) First off, after inputting my username and password it takes exactly 60 seconds to get a new page)

2) Accessing "Patch Maintenance" always fails the first time but succeeds on the second attempt.

3) Clicking the OpenVMS link is intermittent; sometimes something loads; sometimes it does not; no noticeable pattern

4) Once the VMS page loads, browsing the patch list never worked today (always get a timeout after 2 minutes). However, searching for a patch (I searched for "TCPIP") retrieves a smaller data-set and this always works.

5) browsing the patch list worked yesterday (Friday) as you limited the number of items to 25. It always failed for limit=50.

Must be bad weather rolling across HP's cloud

Neil Rieck 
Kitchener / Waterloo / Cambridge, 
Ontario, Canada. 
http://www3.sympatico.ca/n.rieck/