[Info-vax] VMS Software, Inc. Launches Performance SWAT Team Service

[Keith Parris]

On 8/25/2015 4:28 PM, JF Mezei wrote:
> VSI is small, not worldwide, not 7/24 with operations in USA, Asia and
> Europe. HP is big with all that.
>
> So, if VSI is to attract support contracts, it needs to show that it is
> better than HP.  Having top notch VMS engineers making house calls sure
> beats HP with its call centre drones who have to use Google to find that
> VMS is either some farm implement, or highway signage technology.
>
> In other words, if you are a corporate customer and must decide who gets
> the VMS support contract, do you choose the smaller but far more
> competent organisation that knows VMS inside out, or do you use the
> large worldwide org that has script driven call centre drones ?

I'm just guessing, but I'm thinking you may not be a current customer of 
HP Technology Services' support for OpenVMS.

There are typically 3 levels of support: L1 at the entry point, L2 for 
intermediate issues, and L3 or Engineering-level support. As it happens, 
a customer getting OpenVMS support from HP Technology Services goes 
straight to the L2 OpenVMS team. There is no L1 OpenVMS support level. 
So no drones here, and no scripts. Just competent people, who also know 
VMS inside out.