[Info-vax] VMS Software, Inc. Launches Performance SWAT Team Service

[Richard Maher]

On 8/26/2015 6:28 AM, JF Mezei wrote:
> On 15-08-25 18:08, Richard Maher wrote:
>
>> I think it's a good thing except having to pay for excess capacity and
>> payroll just so we can have jobs-for-the-boys.
>
>
> VSI is small, not worldwide, not 7/24 with operations in USA, Asia and
> Europe. HP is big with all that.
>
>
> So, if VSI is to attract support contracts, it needs to show that it is
> better than HP.  Having top notch VMS engineers making house calls sure
> beats HP with its call centre drones who have to use Google to find that
> VMS is either some fam implement, or highway signage technology.
>
>
> In other words, if you are a corporate customer and must decide who gets
> the VMS support contract, do you choose the smaller but far more
> competent organisation that knows VMS inside out, or do you use the
> large worldwide org that has script driven call centre drones ?
>
>
>
So what do they do when they're no Red Adairing around the world's VMS 
trouble-spots?

Another revenue stream is great! But didn't Christian Moser, Norm 
Lastovica and someone else just try this for a couple of years and fail 
miserably? If they can't pay for themselves then what are they doing here?

Add to this the little consultancies and hundreds of contractors that 
now have to compete for the VMS support dollar and you've got a lot of 
unhappy people.