[Info-vax] Layered products, the HP view !?!

[Jan-Erik Soderholm]

Dirk Munk skrev den 2015-06-17 11:20:
> Jan-Erik Soderholm wrote:
>> Dirk Munk skrev den 2015-06-17 09:55:
>>> David Froble wrote:
>>>> Dirk Munk wrote:
>>>>> I just read this page on the HP web site:
>>>>>
>>>>> http://www8.hp.com/us/en/products/servers/openvms/what.html#!&pd1=1
>>>>>
>>>>> There it says:
>>>>>
>>>>> The following are the key characteristics of VSI OpenVMS V8.4-1H1:
>>>>>
>>>>> * Support for HP Integrity i4 servers and HP Integrity i2 servers
>>>>> * Improved performance on HP integrity i4 servers: Lower memory
>>>>> latency and greater memory bandwidth
>>>>> * >>>> Binary compatibility with previous versions of OpenVMS <<<<
>>>>>
>>>>> Now that is what knew and expected.
>>>>>
>>>>> But then the page says:
>>>>>
>>>>> Layered product support with VSI OpenVMS V8.4-1H1
>>>>>
>>>>> The VSI OpenVMS V8.4-1H1 release comprises the VSI OpenVMS operating
>>>>> system, Base and High-Availability Operating Environment components,
>>>>> and VSI layered products. These VSI layered products are tested with
>>>>> this latest version of the VSI OpenVMS operating system.
>>>>>
>>>>>  >>>> HP supports only the VSI layered products with VSI OpenVMS
>>>>> V8.4-1H1 operating system. <<<<
>>>>>
>>>>>  >>>> HP does not support HP layered products with VSI OpenVMS
>>>>> V8.4-1H1 operating system. <<<<
>>>>>
>>>>> I emphasised both last sentences. So now HP considers V8.4-1H1 to be a
>>>>> completely separate product!! Well except with your home made
>>>>> applications of course, they are binary compatible. But HP layered
>>>>> products are not compatible, or not supported at least. Nice .......
>>>>>
>>>>> Your comments please!
>>>>
>>>> Why are you bothering with this?  We've known for some time now that HP
>>>> didn't want to support VMS or anything associated with it.  Nothing
>>>> surprising in what you wrote about.
>>>>
>>>> VSI gives HP the "out" they've wanted all along.
>>>>
>>>> If someone whats support for any of those products, HP will point to
>>>> VSI.
>>>
>>> Really?
>>>
>>> ... Jan-Erik wants to call VSI in Sweden, we
>>> can't. There are no VSI offices over here.
>>>
>>
>> Just as HP, IBM, Microsoft, Oracle or just about any larger
>> IT corporation out there. Most of them has support centers
>> on Ireland (swedish speaking and with local swedish numbers
>> with local fee, but anyway...).
>
> Well, we have a big HP office in the Netherlands with support. In fact
> there are still OpenVMS sessions held in that office! I'm sure you can find
> it on Google Earth (Startbaan 16, Amstelveen).

Yes, last time I "used" VMS support (8-9 years ago) it was
someone in the Netherlands. It had moved out of Sweden already
at that time. I couldn't care less where it is located.

And of course, *someone* will always be able to claim that they
have "local support". The support has to be somewhere...

And I prefer good support somewhere over bad support localy. :-)

Jan-Erik.