[Info-vax] rx2620 power supplies / VRM voltage low

[Carl Friedberg]

Yes, but after the first year ($1,300 back-on-service + ~900) it is under
1,000 / year. It sounds like these folks are having problems both getting
parts and diagnosing the problem. IMO it's worth a grand to have someone
else take over these problems. I have more important things to do, and I
want the RX2600's to just work. Of course, in our case, HP has  made no
calls on these 2 machines for almost 3 years, so yes, a big win for them.
But also for us, since if something happens, it's a call and HPE will fix
it. End of story. That's why people waste money on service contracts -- it
becomes someone else's problem.

I'm certainly capable of fixing most of the things that would likely go
wrong with one of these; but my time is better spent on what I do best.

Thanks for your answer. HPE is indeed making money on these contracts. This
field service contract business is so profitable, you have to wonder why
HP/HPE worked so hard to cut out VMS.

On Wed, Feb 10, 2016 at 4:19 PM, Stephen Hoffman via Info-vax <
info-vax at rbnsn.com> wrote:

> On 2016-02-10 19:09:09 +0000, Carl Friedberg said:
>
> HP service is reasonably priced. I believe we pay under $1,000/year for
>> Next Business Day hardware support for an RX2600 (not 2620) on a 3-year
>> prepaid contract. There was about a $1,300 charge for return to maintenance
>> (no inspection).
>>
>
> So ~US$4300, for three years?   For comparison purposes and if you have
> your own staff, that's a spare server off of eBay up front, plus a new
> spare server each year, plus more than a little cash left over for license
> transfers and lattés— if it comes to that.    Now hauling somebody with the
> necessary skills out to the site to swap parts isn't cheap, but I'd wager
> that HPE is betting that those boxes won't fail very often.
>
>
> --
> Pure Personal Opinion | HoffmanLabs LLC
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