[Info-vax] rx2620 power supplies / VRM voltage low

[Kerry Main]

> -----Original Message-----
> From: Info-vax [mailto:info-vax-bounces at info-vax.com] On Behalf Of
> Carl Friedberg via Info-vax
> Sent: 10-Feb-16 11:45 PM
> To: info-vax at info-vax.com
> Cc: Carl Friedberg <frida.fried at gmail.com>
> Subject: Re: [New Info-vax] rx2620 power supplies / VRM voltage low
> 
> Yes, but after the first year ($1,300 back-on-service + ~900) it is under
> 1,000 / year. It sounds like these folks are having problems both getting
> parts and diagnosing the problem. IMO it's worth a grand to have
> someone
> else take over these problems. I have more important things to do, and I
> want the RX2600's to just work. Of course, in our case, HP has  made no
> calls on these 2 machines for almost 3 years, so yes, a big win for them.
> But also for us, since if something happens, it's a call and HPE will fix
> it. End of story. That's why people waste money on service contracts -- it
> becomes someone else's problem.
> 
> I'm certainly capable of fixing most of the things that would likely go
> wrong with one of these; but my time is better spent on what I do best.
> 
> Thanks for your answer. HPE is indeed making money on these contracts.
> This
> field service contract business is so profitable, you have to wonder why
> HP/HPE worked so hard to cut out VMS.
> 

One needs to remember that HP is a big company with depts. not always
having the same priorities. SW Engineering makes money off licenses,
not HW maintenance, so all Eng decisions are based on prod X license $'s 
and not total $'s that come from prod X into the company. 

HW support revenue drops because of poor decisions made by SW Eng
and Marketing ignoring the base Custs, but the HW support groups are 
simply told to find other sources of revenue.

Gotta love big companies .. :-(

[snip..]


Regards,

Kerry Main
Kerry dot main at starkgaming dot com