[Info-vax] Possible VMS jobs

[abrsvc]

On Saturday, December 22, 2018 at 9:56:27 AM UTC-5, Robert A. Brooks wrote:
> On 12/22/2018 7:34 AM, abrsvc wrote:
> > I can agree with this as I had a few clients that had dropped support due to
> > the high cost.  One in particular since they had contacted HP for assistance
> > only to get someone on the phone that could barely spell OpenVMS let alone
> > assist with a problem.  The question was what was the support cost for since
> > the "expert" new less than the asking party.  I was called and was able to
> > resolve the problem, but again, what was the support contract for if no
> > assistance could be provided.  Customer was not happy with HP.  Worked out
> > forme though, I got a 4+ year contract out of that one...
> 
> Perhaps I missed something, but are you talking about hardware or software 
> support, where "...someone on the phone that could barely spell OpenVMS..."?
> 
> 
> -- 
>                   -- Rob

This was software support.  Note that this is not new.  Back in the day when I worked for DEC in the field, my VMS backup at the regional level was attending "Intro to VMS" when I called to follow up on a previous call.  At that time, I had been working with VMS for over 5 years and found it interesting that my resource for problems I could not solve had NO experience with VMS at the time.  Needless to say, I was not pleased.