[Info-vax] Possible VMS jobs

[Robert A. Brooks]

On 12/22/2018 10:02 AM, abrsvc wrote:

> This was software support.  Note that this is not new.  Back in the day when
> I worked for DEC in the field, my VMS backup at the regional level was
> attending "Intro to VMS" when I called to follow up on a previous call.  At
> that time, I had been working with VMS for over 5 years and found it
> interesting that my resource for problems I could not solve had NO experience
> with VMS at the time.  Needless to say, I was not pleased.

Something sounds wrong (but with HP(E), that's not a surprise).

Up until May, when we took over the VMS support from HPE, the
HPE-provided VMS support was provided by the 20- or 30-year veterans of the
various DEC/CPQ/HPE customer support centres (Colorado Springs, Alpharetta, 
etc...), several of whom now work for us.

My guess is that the 1st-level support person at HPE had no idea how to 
correctly route the call.

-- 
                  -- Rob