[Info-vax] VMS support is being transferred from HPE to VSI

[Jairo Alves]

Em segunda-feira, 7 de maio de 2018 21:34:58 UTC-3, DaveFroble  escreveu:
> Jairo Alves wrote:
> > Em sexta-feira, 27 de abril de 2018 17:08:24 UTC-3, Bill Gunshannon  escreveu:
> >> On 04/27/2018 03:50 PM, clair.grant at vmssoftware.com wrote:
> >>> On Friday, April 27, 2018 at 3:25:22 PM UTC-4, Robert A. Brooks wrote:
> >>>> On 4/27/2018 3:19 PM, Bill Gunshannon wrote:
> >>>>   
> >>>>> Let's hope this doesn't drop something on VSI that they are
> >>>>> not prepared to take on at t his point in time.
> >>>>   
> >>>> Thanks for the concern.
> >>>>
> >>>> We've just hired eight former HPE VMS support folks.
> >>>>
> >>>> -- 
> >>>>
> >>>>                        -- Rob
> >>> I have not been in this forum for many weeks but maybe I can add something here. This support deal has been in the works for months. In fact, it started out in the original proposal 4 years ago but just did not pan out at that time. It came back into play last year. To be clear, HPE is outsourcing their L1 and L2 support to VSI. L3 support for HPE VMS versions will still be handled by HPE, at least that is my understanding.
> >>>
> >>> Clair
> >>>
> >> So, let's see if I understand this.
> >>
> >> If VSI is going to be handling all the L1 and L2 support and, they are
> >> providing L3 support for their versions, what possible reason would
> >> anyone have to remain with HPE at all?  I assume if they are providing
> >> the support VSI must have a list of those under contract to HPE. Sounds
> >> like time for a contact from VSI Sales Department.
> >>
> >> bill
> > 
> > 2 cents: We have HPE contracts for Proliant Servers as well as Itanium Servers. Also, there's a history of doing business with HP that many areas find more "dependable" because it's a big, established company.
> 
> A "big established company", that apparently doesn't give a damn about it's 
> customers, yeah, I can see how that could be desirable.
> 
> -- 
> David Froble                       Tel: 724-529-0450
> Dave Froble Enterprises, Inc.      E-Mail: davef at tsoft-inc.com
> DFE Ultralights, Inc.
> 170 Grimplin Road
> Vanderbilt, PA  15486


We agree, HP is completely dropping the ball on VMS.

But as Simon said, the person who signs the contracts isn't even on the same division on the company where the technical support people are. So, they are not really aware or caring about for that matter if HP is invested on OpenVMS or not.

In fact, these days, the contracts people are not technical savy at all, they may, instead, be folks from law or finance backgrounds.