[Info-vax] VMS support is being transferred from HPE to VSI

[Kerry Main]

> -----Original Message-----
> From: Info-vax <info-vax-bounces at rbnsn.com> On Behalf Of Simon
> Clubley via Info-vax
> Sent: May 8, 2018 8:27 AM
> To: info-vax at rbnsn.com
> Cc: Simon Clubley <clubley at remove_me.eisner.decus.org-Earth.UFP>
> Subject: Re: [Info-vax] VMS support is being transferred from HPE to
VSI
> 
> On 2018-05-07, DaveFroble <davef at tsoft-inc.com> wrote:
> > Jairo Alves wrote:
> >>
> >> 2 cents: We have HPE contracts for Proliant Servers as well as
Itanium
> Servers. Also, there's a history of doing business with HP that many
areas
> find more "dependable" because it's a big, established company.
> >
> 
> Thanks for confirming what I have been saying about this.
> 

With all due respect, this is an old wives tale that used to be true,
but no longer.

However, in today's world, it is usually the big companies that are
massively cutting costs and slimming down after years of building up "to
compete globally".

So, as a Customer, do you want to partner with a medium sized company
who will aggressively offer good service to keep your business, or align
with a big company like HPE or IBM who view you as one of many Customers
and their prime directive is to make shareholders happy?

Do these large companies really want to pay premium rates to large
companies while these large companies are massively cutting both field
and corporate technical support staff?

Just ask Customers of IBM and even HPE (recently announced outsourcing
Cust Service to Unisys):

<https://www.theregister.co.uk/2018/03/06/hpe_to_cut_technician_jobs_as_
field_work_outsourced_to_unisys/>
"HPE has entered into a strategic relationship with Unisys to provide
onsite technical break-fix, installations and preventative maintenance
support services in the Americas," the company said in its canned
statement."

"Layoffs have become an unfortunate part of HPE's turnaround effort in
the wake of its split from Hewlett Packard Inc. The enterprise giant has
been cutting thousands of workers from its ranks as it looks to slim
down its entire management structure under the "HPE Next" campaign
kicked off by then-CEO Meg Whitman.

In addition to the reshuffling and job cuts, HPE has looked to rid
itself of the less-promising parts of its business as part of the
turnaround effort. Last fall, the company wrapped up the $8.8bn spin-off
of its software business as part of a deal with Micro Focus.

Last month, Whitman's successor Antonio Neri vowed to continue the HPE
Next effort after crediting the campaign with helping to power an 11 per
cent jump in revenues."

Bingo - last statement - HPE's focus is now short term focus on
shareholders, no longer on Customer Service. 

A short term goal likely designed to making themselves a more appealing
takeover target. [oops - was that my outside voice?]

[snip..]


Regards,

Kerry Main
Kerry dot main at starkgaming dot com