[Info-vax] VMS support is being transferred from HPE to VSI

[pcoviello at gmail.com]

curiosity got to me and I contacted my reseller on this and they were told that L3 was transferred/outsourced to VSI and L1 and L2 is still with HPE. 

my position is as long as I get the same level of support, it doesn't matter who gives it, but it would be a nice to know type info, in case anything got questioned via audits mostly!



On Friday, April 27, 2018 at 3:50:45 PM UTC-4, clair... at vmssoftware.com wrote:
> On Friday, April 27, 2018 at 3:25:22 PM UTC-4, Robert A. Brooks wrote:
> > On 4/27/2018 3:19 PM, Bill Gunshannon wrote:
> >  
> > > Let's hope this doesn't drop something on VSI that they are
> > > not prepared to take on at t his point in time.
> >  
> > Thanks for the concern.
> > 
> > We've just hired eight former HPE VMS support folks.
> > 
> > -- 
> > 
> >                       -- Rob
> 
> I have not been in this forum for many weeks but maybe I can add something here. This support deal has been in the works for months. In fact, it started out in the original proposal 4 years ago but just did not pan out at that time. It came back into play last year. To be clear, HPE is outsourcing their L1 and L2 support to VSI. L3 support for HPE VMS versions will still be handled by HPE, at least that is my understanding.
> 
> Clair