[Info-vax] Roadmap

[Dave Froble]

On 12/31/2018 6:52 PM, Jan-Erik Söderholm wrote:
> Den 2018-12-31 kl. 17:40, skrev Dave Froble:
>> On 12/31/2018 7:16 AM, Jan-Erik Söderholm wrote:
>>> Not trying to be negative now on the last day of the year, but...
>>>
>>> I thought it was said that the VSI roadmap would have a quartely
>>> update, not? I notice that the current roadmap is form June.
>>>
>>> Even just a new copy with the date updated would tell that the
>>> plan is still valid.
>>
>> I'm guessing they are so busy with the port that other things may not
>> get their attention.  Some info on the progress of the port was posted
>> recently, and I'd think that was the most important information.
>> After all, without the port, any roadmap is useless.
>>
>
> It is not useless when you try to calm a customer
> worrying about what is happening with VMS. Showing
> that VSI (at least) can produce an updated (even
> if it is only the date that changes) helps...

And you are entirely correct.  This is an issue where VSI has fallen 
down.  When VSI says they will do something, and then doesn't, it's 
reasonable to feel concern.  Dotting "I"s and crossing "T"s is 
important.  Perhaps you should communicate your concerns directly with VSI?

> The porting updates might be interesting for *me*,
> but my customer could't care less...
>

However, if your customer has half a clue, they will come to you for 
your view of the future.  Since you can then tell them that things are 
progressing well, they can gain confidence from your advice.  Note that 
the customer that doesn't refer to their technical support is most 
likely to cause themselves problems.

-- 
David Froble                       Tel: 724-529-0450
Dave Froble Enterprises, Inc.      E-Mail: davef at tsoft-inc.com
DFE Ultralights, Inc.
170 Grimplin Road
Vanderbilt, PA  15486