[Info-vax] Ask the Wizard archives?

[Simon Clubley]

On 2019-05-23, Mark Daniel <mark.daniel at wasd.vsm.com.au> wrote:
> On 23/5/19 4:54 pm, Marc Van Dyck wrote:
> 8< snip 8<
>> VSI lately published a "VMS Software Inc. OpenVMS Customer Technical
>> Support Bulletin" that contained the following text :
>> 
>> _________________________________________
>> Knowledge Management Repository
>> A searchable indexed Knowledge Management repository of HPE and VSI
>> knowledge is currently under construction. Access to the knowledge
>> database access will be available to VSI direct support customers in Q3
>> 2019. Hundreds of articles from VSI and HPE will be available at launch
>> in Q3. There are over 18000 additional articles loaded that require
>> vetting and will be available in the knowledge base over time.
>> _________________________________________
>
> Interesting business model.  Seems almost everyone else in the 
> online-age makes (perhaps non-NDA) information available gratis.  We all 
> understand that VSI is over-time and probably over-budget but it's 
> difficult to imagine there's any money (even indirectly) in the likes of 
> "Ask the Wiz" reboots.  Or have I misunderstood "VSI direct support 
> customers"?
>

I don't think you have.

I also suspect that probably means a VSI customer cannot answer a
question in comp.os.vms by quoting in public one of these articles.

Simon.

-- 
Simon Clubley, clubley at remove_me.eisner.decus.org-Earth.UFP
Microsoft: Bringing you 1980s technology to a 21st century world