[Info-vax] OT? Island Computer testimonial

[Rich Jordan]

On Monday, March 9, 2020 at 6:22:21 AM UTC-5, abrsvc wrote:
> I hope that this note is not in conflict with any rules, but it is important to get the word out.
> 
> I recently had a hardware issue that required the acquisition of some parts.  I sent an Email to David at Island and received a response within hours, even though the initial inquiry occurred after normal business hours.  Not only was I surprised, but a followup reply was also answered shortly after.
> 
> This type of response is almost unheard of these days.
> 
> A few days later after the requested info was gathered, I supplied that info on a Sunday evening only to get another response later that night.  Again, who does that?
> 
> All I can say is Kudos and a good job for providing excellent customer service above and beyond my wildest expectations.
> 
> A well deserved thank you and recommendation to use Island for your hardware supplier.
> 
> Thanks David.
> 
> Dan

He helped us out once on a Memorial Day weekend customer outage that got complicated; it ate both of our Memorial Day holidays (and the preceding Sunday and following Tuesday that were supposed to be vacation days for me) but he stayed with us and at work to make sure a system got overnighted out.

Some time before that he late night overnighted a replacement DS10 power supply to us on almost no notice.

And he keeps putting up with us when customers are on again/off again on quotes and purchases and things drag on.  I just wish I had the money to spare to buy a newer home/hobby system; I know where I'd get it.