[Info-vax] Special deals on Tape Drives

[kemain.nospam at gmail.com]

>-----Original Message-----
>From: Info-vax <info-vax-bounces at rbnsn.com> On Behalf Of Arne Vajhøj via
>Info-vax
>Sent: March-06-22 11:18 AM
>To: info-vax at rbnsn.com
>Cc: Arne Vajhøj <arne at vajhoej.dk>
>Subject: Re: [Info-vax] Special deals on Tape Drives
>
>On 3/6/2022 10:06 AM, Scott Dorsey wrote:
>> =?UTF-8?Q?Arne_Vajh=c3=b8j?=  <arne at vajhoej.dk> wrote:
>>> On 3/5/2022 8:01 PM, Scott Dorsey wrote:
>>>> "Cloud" is a new word for "timesharing."  You're hiring some people
>>>> to run computers for you, and that includes doing backups and keeping
>them offsite.
>>>> Your service level agreement with them will detail how these are
>>>> done and how often they are tested, and you have a right to
>>>> occasionally demand a restore for test purposes.
>>>
>>> I think that depends on the type of cloud.
>>>
>>> With IaaS cloud then I would expect the IT department being
>>> responsible for backup as always.
>>>
>>> Only with PaaS cloud and managed services it would fully be the cloud
>>> vendors responsibility to do backup.
>>
>> Maybe.  It'll say so in your SLA.  Read your SLA carefully, then have
>> a lawyer read it, then have a computer center guy read it, then read
>> it some more.  Everything the provider is obligated to do is in there,
>> and if it's not in there you shouldn't expect it.
>
>That is good advice. For any business agreement - cloud or something else.
>
>Arne
>

Agree - I can almost guarantee that these SLA' contracts will contain
off-ramps and/or limitation of liabilities for the service provider.

In addition, costs like backup charges per TB are guaranteed for how long?

Once you have been with a provider for say 12+ months, what happens if they
decide to crank up their monthly backup /storage charges in Year2 or Year3
by 50-75+%? 

What happens if the service provider does not meet the SLA's they have been
contracted for?

Sure, you can decide to switch vendors, but think about the challenges this
entails in terms of again, re-creating your service model with YAV (Yet
Another Vendor)

Hence, contract off-ramps for Customers like "annual review of vendor
services" should also be in place to prevent Vendor incompetence and/or
greed.

Companies should also have a plan as to what would need to do if they had to
discontinue a contact with external service provider(s).

Regards,

Kerry Main
Kerry dot main at starkgaming dot com




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