[Info-vax] Disclaimer of Warranty and Limitation of Liability

[AEF]

On Oct 20, 3:41 pm, "Richard B. Gilbert" <rgilber... at comcast.net>
wrote:
> AEF wrote:
> > Greetings,
>
> > ECO kits come with the disclaimer given below. Is anything warranted
> > in VMS, or in the software world, for that matter? TIA. (The all-
> > uppercase text below is verbatim. Please don't complain about it :-)
>
> <snip>
>
> Not really!  You are supposed to determine that your hardware, software,
> procedures, and staff are adequate to get your system running and keep
> it running.
>
> No company is about to assume liabilities which might exceed its net
> worth!  If the system they sold breaks during the first ninety days,
> they will fix it under warranty but that's about all.

Yeah, well I was expecting something more or less than that but the
one I quoted seems to exclude everything under the sun.

>
> What this means to you is that you DO NOT install an ECO in production
> without testing it first.  Many companies keep a development system, a
> test system and a production system.  When the developers think they
> have got it right, they put it on the test system and get the users to
> put it through its paces.
>
> So when the ECO comes in, you apply it to your development and/or test
> system(s).  Only after you have assured yourself that the ECO does fix
> what it's supposed to fix and doesn't break anything else, do you move
> it to production.
>
> If the ECO fixes a problem that has not yet manifested itself on your
> system, you may just put the ECO on the shelf in case of future need.
>

Thanks for your highly detailed answer! I appreciate it.

> When I last had support from HP, ECO's were classified using a numerical
> system.  1 meant that the ECO was mandatory and should be installed
> ASAP.  2 meant that you installed the ECO only if your system exhibited
> the problem the ECO was supposed to fix.  ISTR that there were also
> values of 3 and 4 but I've forgotten the significance.

I can look it up (from actual release notes):

    1 : To be installed by all customers.

    2 : To be installed by all customers using the following feature
(s):

    3 : To  be  installed  by  customers  experiencing  the  problems
           corrected.

Never saw a 4.

AEF